We were honored to have Charmaine be our inaugural Top Gun Spotlight. Charmaine is the Senior Director of HIM, Coding & Revenue Management Administration at Orlando Health. Here is our interview with her.

UASI: What is your mini-biography, your history, how did you get into the industry?

Charmaine: My experience began as a manager in private practices in the Central Florida community. Transitioned to Orlando Health in 2008, in a role of physician operations management in charge of the onboarding process for new medical offices; to certified coders in which I managed the Out-Patient coding team for the physician practices and oncology services. My current role as Senior Director of HIM and Coding has been quite rewarding.

How long have you worked at your organization & what’s your favorite part of your role?

I have been with Orlando Health for 15 years. I am enthusiastic about mentoring my leadership team to achieve excellence and growth.

What is your superpower?

My superpower is leading with integrity with the required role and responsibility.

What are you most proud of in the last year?

Proud of the successful outcome with hospital coding services for FY-23.

What are you most excited for in the coming year?

Personally, I am most excited for my daughter’s wedding on September 1, 2024. Professionally, successfully completing the RHIA certification.